Service Desk Analyst

Hi, I am managing this position

Gary Hargreaves

Principal Consultant

Cambridgeshire
Permanent
£25k - 35k per year
Security, Cloud & Infra

New opportunity for a Service Desk Analyst to join a leading Managed Service Provider on a permanent basis.

 

The Company

You will be working for a leading managed service provider and they are looking for someone to join the team to provide both on-site and remote technical support to the internal team and external clients.

 

(Please note: You will be required to join an on-call rota in this position which requires you to work out of hours (once every 4-5 weeks), although you can provide this support from home.


Service Desk Analyst Responsibilties:

  • BAU support across desktop applications and backend infrastructure
  • Troubleshooting and diagnostics
  • Correctly and efficiently log incident requests 
  • Proactively resolve all issues across 1st-3rd line level
  • Weekly and monthly administrative tasks like BAU stock review etc.

 

Service Desk Analyst Required Experience:

  • Tier 1 IT Support
  • 2 years + experience in a fast-paced Service Desk environment
  • Windows Server 2012 R2
  • Active Directory, GPO
  • Apple Macbook and Dell Laptop support
  • AV and Zoom Video Conferencing set up


Service Desk Analyst Application Process:

This is a permanent requirement with a start date ASAP. CV’s are currently being considered and interviews are taking place from 26th July. The interview process will be 2 stage and candidates will need to be available at no more than 4 weeks’ notice but will ideally be available immediately.

 

Why Should You Apply?

This is an excellent permanent opportunity to join a client that are helping organisations create value using new technologies.

If this role isn’t what you’re looking for then don’t worry, at X4 Technology we have excellent relationships with companies ranging from some of the most exciting start-ups to the biggest names in tech, covering a wide range of mid to senior level permanent and contract positions.

You can check out all of our roles on our website. Please apply via the link if you believe you are suited to this position or you can get in touch with me directly and I can run though all my current vacancies within the Network & Infrastructure market.

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